HD 530 random black screen flickering

[MMant2]

Dear Intel Support Team.

I have recently purchased a new PC:

CPU: Intel Core i5-6500

MB: ASUS B150M-C

Monitor: Dell U2515H (over DisplayPort cable)

OS: Windows 10 Pro (x64) with latest updates(1607 Anniversary Update)

And I have a random flickering black screen problem. https://www.youtube.com/watch?v=W-yODnsjabM Video# 1

Sometimes it can work normally few hours.

I flashed latest BIOS (1801), I installed latest video drivers(stable and beta) https://downloadcenter.intel.com/ru/product/88184/Intel-Core-i5-6500-Processor-6M-Cache-up-to-3-60-GHz- from Intel website. The problem is still not solved. I don't know what else to do.

https://www.youtube.com/watch?v=daYhJ4WIF2Q Video# 2.

P.S.The monitor works fine with another PC over the same DisplayPort cable.

[idata]

Hello, Mantikor:

Could you please let me know what is the cable brand and model? Have you tried using a different DP cable?

Can you test the HDMI port? Does the issue persist?

Could you please let me know the current Intel® HD Graphics driver version installed?

Regards,

Amy.

[MMant2]

Cable brand - BizLink. The cable was included with the monitor. I can't try a different DP cable.

I used HDMI cable, and problem gone.

But I plan to use a second monitor over DP. I expect to resolve the problem in the drivers.

P.S. Installed Beta 15.40.26.4474 drivers. Also tried 15.40.25.4463.

[idata]

/thread/105609 Mantikor, I know that you mentioned that you can't try a different DP cable but is there any chance you can borrow one or use that one on a different system? The test you have done with the HDMI is indicating that the graphics portion of the processor is working, you have also installed the latest drivers and the issue persists, so at this stage the issue can be related to the cable or the port itself.

You might want to review this information http://www.displayport.org/cables/how-to-choose-a-displayport-cable-and-not-get-a-bad-one/ http://www.displayport.org/cables/how-to-choose-a-displayport-cable-and-not-get-a-bad-one/

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

Regards,

Amy.

[idata]

/thread/105609 Mantikor, I am following up your case.

Were you able to try with a different DP cable?

Regards,

Amy.

[MMant2]

Unfortunately no.

[idata]

Are going to continue using the HDMI port?

I believe that you might be facing with a faulty DP cable. So if there is any chance you can test it, maybe you can borrow one, let me know.

Regards,

Amy.

[MMant2]

Are going to continue using the HDMI port?

Yes.

I believe that you might be facing with a faulty DP cable.

It's strange because this monitor and this DP cable worked fine with other PC (AMD Radeon R9 270 graphics card) for 3 months.

So if there is any chance you can test it, maybe you can borrow one, let me know.

OK.

[idata]

Perfect, if there is anything else I can help you with let me know.

Regards,

Amy.

[CRibe3]

I got the same issue, on an Asus GL552VW:

Intel i7 6700hq

16gb ddr4

gtx 960m

I've updated to the latest beta drivers and same issue occurs, which started after the windows 10 aniversary update. I've tried also the latest nonbeta drivers.

[ANAIN]

yes i have the same problem after i updated my anniversary update windows the problem occur the black screen

my laptop is ASUS ROG GL552VW

nividia geforce960m 4gb

intel graphic 530

16gb ram

[idata]

padayon, thank you for joining the thread.

Please try the suggestions provided in the thread, but if the problem persists the best thing to do is to create new thread. This way the next agent will have a better look at your specific scenario, you can add this thread as a reference but I recommend creating a new thread in order to isolate your case.

Regards,

Amy.