Intel 4400 driver problem on Dell inspiron

[ap7]

Hi everyone,

I have laptop Dell 3542 with i7. I have installed all the drivers and updated the bios. I still experiencing several problems.

I'm running win7 64bit.

1. When i right click on the .exe file or shortcut explorer hangs.

I know about shell menu items. I don't have any additional menu items in context menu.\

The only one is : Slect GPU and two options NVIdea and Intel

2. When i shut down the laptop it is not switched off. The led is off but hdd is spinning.

This problems are only when laptop is on battery. When AC cord is connected everything is fine.

I have uninstalled Intel driver and this problem disappeared. The default windows generic adapter is used instead.

How to fix this problem? I was trying to install the latest intel driver from intel.com but it says not validated for this device. Install driver from dell site.

[Kevin_M_Intel · Accepted solution]

Hi zulunation,

I am sorry for your trouble but let me help you.

The information you have provided is very helpful for me but I would like to check some more settings.

Can you please provide the following?

1. BIOS version running on the computer?
2. What other troubleshooting steps have you tried?
3. Can you attach here your dxdiag report?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach Here using the Advanced Editor Option.

1. Was this working fine before or it never worked?

Kevin M

[ap7]

Hi,

It seems that i fixed the problem.

I have notices that problem occurs when both intel and nvidia drivers are installed.

SO i decided to update both drivers. Because drivers on dell site were too old.

Now the problem has disappeared.

Thanks for reply,

[Kevin_M_Intel]

It is good to hear it is fixed now!

Kevin M