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Just wondering if anyone else might have had any issues getting a B580 to run stable in a Dell prebuilt system. I have an Optiplex 7000 Mini Tower with a Q670 chipset, i5 12500, and 16GB ram and have not been able to get the card to be stable at all. By stable, I mean that it will disappear from the device manager in Windows 11 Pro after a clean install (or after DDU) and will obviously not run.
And here I was thinking that by getting a vanilla prebuilt PC I would avoid any issues.
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Hi, Theok65.
Thank you for posting in our Community and sharing the details of your configuration. Based on your description, it seems the Intel® Arc™ A580 GPU intermittently disappears from Device Manager on your Dell Optiplex 7000 with a Q670 chipset. Some prebuilt systems, especially business-class models like the Optiplex, may have firmware or chipset-level limitations affecting discrete GPU compatibility. To clarify, were you ever able to get the Intel Arc A580 working properly on this system? Also, when the GPU is visible in Device Manager, what is shown under “Display adapters” in Device Manager? Does it default to Microsoft Basic Display Adapter or show nothing at all?
Lastly, if you’ve already tried any troubleshooting steps, please let me know so we don’t duplicate efforts.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Theok65.
And also, please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver versions, complete model of your system, etc. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.
Best regards,
Von M.
Intel Customer Support Technician
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I've sent in this information to support as there is a combination ReBAR and general non-functionality of the card in this system.
Unfortunately, I've given up and have sold the system. Rather than struggle with the limitations of one system, I've decided to go with something else TBD. It's been too frustrating dealing with this Optiplex i5 12500 when I can simply pop the card into a Lenovo Legion with i5 12400 and it just works from the start.
If you want the information that I had submitted, you can check my case number: 06542476
Regards,
Theo
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Hello, Theok65.
I received your email response, and I truly appreciate you taking the time to share your experience, despite the challenges you encountered. You mentioned that after installing the device into your Lenovo Legion desktop, it was immediately recognized and functioned properly with the default Windows drivers, and that everything worked flawlessly once the Intel drivers were installed. I’m very pleased to hear that the installation went smoothly and that the system responded as expected. It’s encouraging to know that both the native Windows and Intel drivers are performing reliably in your setup.
In the meantime, should you experience any performance issues or have further insights to share in the future, please don’t hesitate to reach out. We’re always here to assist.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Theok65.
I have sent you an email regarding this matter. As previously mentioned, at this stage, I recommend reaching out directly to your system manufacturer or OEM (Original Equipment Manufacturer). They are responsible for selling and supporting systems built on Intel® technology and are best positioned to assist with hardware-specific issues. For the most accurate support, including BIOS updates, validated drivers, and platform-specific troubleshooting, please refer to the OEM’s official support website
Thank you.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Theok65.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Theok65.
I have sent you an email regarding this matter. Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Theok65.
As I have not received a response from you via the community thread or email, I will proceed with closing this inquiry. Should you require further assistance, please submit a new question, as this thread will no longer be actively monitored.
Best regards,
Von M.
Intel Customer Support Technician
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