Intel Arc & Iris Xe 'graphics - Windows: Installation failed with error code 1073739791

[bismuti]

Intel Arc & Iris XeGraphics Windows

Installation failed with error code:

1073739791

Above, says No supported driver or software updates are available for your shstem.

I think it is a mistake.  I got bue screens everywhere.  trying to piece it back together.  Last I checked GPU-0 Intel 770 UHD was not showing up, but device manager shows it is there, with driver, working ...

Help

Dell XPS 8960

Can't get info off of computer just yet.

[DhannielM_Intel]

Hi bismuti,

Thank you for posting in the community. It seems this issue is related to the installation of the graphics driver. Could you try using Display Driver Uninstaller (DDU) to completely remove the existing graphics driver from your system and then install a new one provided by your system manufacturer? For this processor, please download the driver first, as you'll need to disconnect your LAN and Wi-Fi connections to prevent automatic driver installation. You can download the driver from this link: Graphics Driver for DELL XPS 8960 (32.0.101.6556) download the Intel UHD Graphics Driver.

After downloading, please follow the steps below to use DDU:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

Additionally, as you are using an Original Equipment Manufacturer (OEM) system, I can only offer general troubleshooting guidance. If the steps above do not resolve the issue, please contact Dell Support for further assistance.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JedG_Intel]

Hello bismuti,

I wanted to check if you had the chance to review and follow the recommendations that my colleague posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[DhannielM_Intel]

Hello bismuti,

Since I haven't received a response, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician