Intel HD 4000 Graphical/T&L Issues

[MKidd1]

I recently purchased an HP laptop with an Intel i3 3110/Intel HD 4000 chipset. I don't do a lot of heavy gaming on it, or gaming at all. However I do play the game Anarchy Online. It's an older game that doesn't have many requirements.

The laptop came with driver version 2932 installed. With this driver, the game ran great but did suffer from single digit framerates in some places. The reason for this is, the game requires a graphics card which supports T&L for optimum performance. With driver 2932, the option to play with T&L enabled was never there.

I updated the driver to 3165 and the option to play with T&L enabled becomes available. However, I experience a lot of graphical glitches, from the ground disappearing to random lights stretching across the screen.

Some screenshots:

^^In this screenshot, the text graphic on my character should actually be a yellow number showing the XP I just gained.^^

Again these are not issues I had with the previous driver, but for better performance you need T&L enabled. I know this is an old game, and an old game + a new system doesn't always mean it's playable.

Some specs:

Intel i3 3110 2.4Ghz

Intel HD 4000

4GB RAM

Windows 8 64

Even with worse CPU's and GPU's, I have never experienced any problem while playing this game.

[Kevin_M_Intel]

Hello Kidd,

I am sorry to hear this.

Can you please post here your dxdiag report? In the meantime, have you tried the HP driver?

[MKidd1]

I have gone to the HP site, however they do not have the latest drivers. They only have the 2932 driver.

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System Information

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Time of this report: 8/29/2013, 13:03:14

Machine name: MIKESPC

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP 2000 Notebook PC

BIOS: F.35

Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 4096MB RAM

Available OS Memory: 3986MB RAM

Page File: 1661MB used, 6419MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

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Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_1854103C&REV_09

Display Memory: 1768 MB

Dedicated Memory: 32 MB

Shared Memory: 1736 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD034D

Native Mode: 1366 x 768(p) (60.068Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3165 (English)

Driver Version: 9.18.10.3165

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-D17F-5E38B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x1854103C

Revision ID: 0x0009

Driver Strong Name: oem18.inf:5f63e5341859ec8c:iIVBM_w8:9.18.10.3165:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlen...

[MKidd1]

Any hypothesis on this at all? I know I'm not the only one with an issue, and I'm not begging you to make me priority. Especially for a game lol.

I only ask because I purchased the laptop last Monday and I have a 15 day return policy. If it's a problem with the driver, then I'll just hold off, no worries. If it may be a faulty card, I can just take it back and exchange it for a new one. I don't want to keep using the machine if the card might be bad.

Just wondering. Again, not asking anyone to rush anything for me.

[Kevin_M_Intel]

Hello Kidd,

Sorry for the delay on coming back to you.

At his point and based on your dxdiag report, you are using the latest driver we have available.

When gaming with an older game it does not necessarily mean that the latest driver will run the game.

We have a list of tested games but the game is not listed in the document. This could be because it has not been tested or because was already tested but not compatible.

My best recommendation is to test another game in your system so we can discard any possible problem with the hardware. This game is an old game and it was recommended for Vista OS and this could be causing a compatibility problem with the Operating System.

If possible you can test the game in other system and if issue persists, I recommend you contacting the computer system manufacturer to get their troubleshooting steps and replace the unit if necessary.

[MKidd1]

Kevin,

No worries on the delay. I was actually going to be giving you an update.

I ended up coming across the list of games tested using the HD 4000 and found Lord of the Rings Online on it. Knowing how intensive LOTRO is, I decided to download it and test it out. Much to my surprise, the game runs beautifully.

Some settings are set to low and medium. I'm also running the game in DX9 mode instead of DX11. I'm not trying to overheat the GPU or anything lol. I also play in windowed mode, but I usually play all my games in window mode. It's always been a preference, even when I had a $1,200 gaming laptop.

However I can say, after stress testing it under DX11, and higher settings, the game still runs at just above 30+ FPS while in town. Out in the wild, I'm sure it would be a bit higher.

But with the settings I chose to use, the game plays just as great as it did on my old gaming laptop, and looks just as good. Even my temperatures float around 50C, never getting any higher. This could be attributed to my gaming laptop fan I have my laptop setting on.

The only problem I run in to is the client is designed for a 32-bit system. Load times can be extensive, and after logging out, I have to manually end the program under Task Manager.

All in all, this tells me that the Intel HD 4000 in my system is running as designed, and my suspicions are more than confirmed: Anarchy Online is just too old of a game, and does not want to cooperate with the Intel driver.

Thank you for the feedback and your help. If I experience any issues, I'll be sure to come back here!

[Kevin_M_Intel]

I am glad to hear that and you are more than welcome!