Intel HD Graphics 3000 and 4000 reports GDI driver

[ICust39]

Hi,

Several users have reported problems with Intel HD Graphics 3000 and 4000 series, when using our software. They have in common, that the OpenGL renderer that we find is the GDI generic (OpenGL core v. 1.1) renderer, even though glview says there exist an Intel renderer (OpenGL core v. 3.2).

We haven't had similar problems with other vendors or versions. So we have made some tests to troubleshoot the underlying issue. We have tried a bunch of both simple but also far fetched things, based on the fact that there are reports of weird behavior in this graphic series (https://www.opengl.org/discussion_boards/showthread.php/183709-OpenGL-1-1-0-with-screensavers-on-windows-XP-Intel-HD-2000 OpenGL Discussion and Help Forums). However we haven't found the issue yet. All our tests have supposedly worked well on our users failing computers (GL context have reported right renderer and version). Some of these tests have bootstrapped OpenGL and the window as close to our software as you may get it, however with the only major difference that everything were bootstrapped from one assembly(exe). In contrast to our software, where our main application calls into a dynamic library, that calls in to a second dynamic library which bootstraps a Windows Form with a GL context within it. We don't know if it is related to where things are bootstrapped(e.g in a dll), however we feel we have tried everything with no success. So we would really appreciate some technical insight about cases that may trigger your driver to fallback to the software driver included in Windows.

Source

https://www.fusetools.com/community/forums/bug_reports/preview_not_working_in_preview_-__local?page=1 Community - Bug Reports - Forums

Emilhttps://www.fusetools.com/ Fuse

[ICust39]

Also should be noted that the users that we know have this issue are using Windows 10.

[IUman]

Hello Tapped,

Thank you for joining the Intel communities.

Have you tried the latest graphics driver? You can download the latest driver for the Intel® HD Graphics 4000 here:

https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT- Download Intel® HD Graphics Driver for Windows® 7*, 8.1*, 10 (3rd Gen & BYT)

Please be aware that for Intel® HD Graphics 3000 we don't have a graphics driver for Windows 10 have you tried making any tests with Intel® HD Graphics 3000 to see if you can find the problem your customers are reporting.

Please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Graphics Drivers

Best regards,

Ivan

[OFryd]

Hey, did you find a solution for that?