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Hai guys, i have problem
In extend monitor, can Intel(R) UHD Graphics 1920 x 1080 50p change to 50i? How to change with Intel Graphics Command Center? I'm not found change to 50i.
Thanks for your help
Link Copied
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Hello Siagian,
Thank you for posting in the Intel® Communities Support
Did you make sure to update your graphics driver to the latest version? Please note that depending on your Intel graphics adapter and Intel graphics driver, if the resolution 50i is supported by the driver; the resolution support is not exclusively dependent on the GPU or the display. It also depends if the source (Windows, streaming apps) admits the resolution; this determines whether or not the resolution work.
For us to move forward, we would like to know which Intel UHD graphics you have installed in your system.
To help further understand the situation, may we request for a system can via Intel SSU? You may see the guide below for your reference:
https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
Best regards,
Jay B.
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Is Intel(R) UHD Graphics Family support for extended monitor with refresh rate 50i (interlaced)?
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And is Intel(R) UHD Graphic 770 support for Interlaced resolution refresh rate 50i? Like Intel(R) HD Graphics 620?
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This is the result of SSU :
# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"03/19/2024"
Time:"00:00:15.3610551"
# Scanned Hardware
Computer:
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"0.13 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem196.inf,iADLPD_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"02/21/2024 07:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5333"
INF:"oem196.inf"
INF Section:"iADLPD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"<>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_46B3&SUBSYS_16331043&REV_0C\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"59 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"X1404ZA.306, _ASUS_ - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"02/16/2023 07:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"X1404ZA"
Serial Number:"R936NBLP000YXEMB"
Status:"OK"
Version:"1.0"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Internet Explorer,11.1, Microsoft Edge,122.0"
Locale:"Indonesia"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home Single Language"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.00 GB"
Physical Memory (Available):"1.55 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.70 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"2.93 GB"
Virtual Memory (Total):"9.70 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5026039:"Update [2/17/2024]"
KB5027397:"Update [2/17/2024]"
KB5031274:"Update [2/16/2024]"
KB5033055:"Update [2/16/2024]"
KB5034467:"Update [2/25/2024]"
KB5035853:"Security Update [3/16/2024]"
KB5035967:"Security Update [3/13/2024]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [3/16/2024]"
- "Processor"
- "12th Gen Intel(R) Core(TM) i3-1215U"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 154 Stepping 4"
- "Chipset Name":"12th Gen Intel(R) Core(TM) i3-1215U"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=12th+Gen++Core+i3+1215U"
CPU Speed:"1.20 GHz"
Current Voltage:"1.7 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.3235"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 96 KB"
Level 2 Cache:"6 x 4608 KB"
Level 3 Cache:"10 MB"
Load:"11%"
Manufacturer:"GenuineIntel"
Model:"154"
Name:"12th Gen Intel(R) Core(TM) i3-1215U"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906A4"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"4"
Version:"Not Available"
...#SSU#...
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Hello Siagian,
Thank you for providing the SSU logs.
Upon checking, the driver installed for your UHD graphics is version 31.0.101.5333.
We have released the latest version which is 31.0.101.5379. Kindly download the latest and install it in your system.
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
If you are still having the same issue, please let us know and provide some screenshots.
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Siagian,
Thank you for the update.
Can you try reinstall the version 31.0.101.5379 again but this time, please use the Clean driver installation method.
Please follow the steps here:
https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html
If you are still having the same issue, please help generate another SSU this time the latest driver should be displayed for me to have it checked by our Engineers.
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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I have try and already installed it but the result is no change to 50i
And this result SSU :
# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"03/26/2024"
Time:"00:00:27.3666384"
# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. X1404ZA.306 , 02/16/2023 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Mobile"
Processor:"12th Gen Intel(R) Core(TM) i3-1215U , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.5"
Sound Card:"Intel® Smart Sound Technology for USB Audio"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Intel® Smart Sound Technology for Bluetooth® Audio"
System Manufacturer:"ASUSTeK COMPUTER INC."
System Model:"Vivobook_ASUSLaptop X1404ZA_A1404ZA"
System SKU:"Not Available"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) UHD Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"0.13 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) UHD Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=UHD+Graphics"
CoInstallers:"oem105.inf,iADLPD_w10_DS,Internal,Intel(R) UHD Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"03/19/2024 07:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_6b84472054d5707a\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5379"
INF:"oem105.inf"
INF Section:"iADLPD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"<>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6b84472054d5707a\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6b84472054d5707a\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_6b84472054d5707a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_46B3&SUBSYS_16331043&REV_0C\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"59 Hz"
Refresh Rate - Maximum:"59 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) UHD Graphics Family"
- "Memory"
Physical Memory (Available):"2.04 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.70 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"Controller0-ChannelA"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"Noninterleaved"
Manufacturer:"Micron Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"4ATF1G64HZ-3G2F1"
Serial Number:"00000000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"X1404ZA.306, _ASUS_ - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"02/16/2023 07:00 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"X1404ZA"
Serial Number:"R936NBLP000YXEMB"
Status:"OK"
Version:"1.0"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "MediaTek Wi-Fi 6E MT7902 Wireless LAN Card"
Access Point:"00:b6:70:5f:12:ef"
Authentication:"Open"
Availability:"Running or Full Power"
Caption:"MediaTek Wi-Fi 6E MT7902 Wireless LAN Card"
Channel:"161"
Cipher:"None"
CoInstallers:"Not Available"
Connection Mode:"Profile"
Default IP Gateway:"10.110.0.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"03/26/2024 03:02 PM"
DHCP Lease Obtained:"03/26/2024 02:37 PM"
DHCP Server:"1.1.1.1"
Driver:"mtkwl6ex.sys"
Driver Date:"12/05/2023 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\mtkwl6ex.sys"
Driver Provider:"MediaTek, Inc."
Driver Version:"3.3.0.809"
Index:"0002"
INF:"oem138.inf"
INF Section:"MTK7902_MODE8.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"10.110.46.184;fe80::7449:19d2:7c18:f413"
IP Subnet:"255.255.0.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"03/25/2024 09:48 PM"
Location:"PCI bus 2, device 0, function 0"
MAC Address:"CC:47:40:E0:B8:30"
Manufacturer:"MediaTek, Inc."
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{E3E44CFB-08AC-43CE-85A4-61258701B032}"
Network Name:"GBI IT"
Network Type:"Infrastructure"
PNP Device ID:"PCI\VEN_14C3&DEV_7902&SUBSYS_55201A3B&REV_00\4&101026DA&0&00E6"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"MediaTek Wi-Fi 6E MT7902 Wireless LAN Card"
Profile:"GBI IT"
Radio Type:"802.11ac"
Receive Rate:"86.7 Mbps"
Service Name:"mtkwlex"
Signal Strength:"89%"
State:"connected"
Status:"Enabled"
Transmit Rate:"86.7 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
BandSelection:Band Selection:"1. All Band (0)"
BWSelection24G:2.4GHz channel bandwidth:"1. Auto (0)"
BWSelection5G:5GHz channel bandwidth:"1. Auto (0)"
BWSelection6G:6GHz channel bandwidth:"1. Auto (0)"
CurrPhyMode:802.11ax/ac/n/abg:"1. 802.11ax (0)"
DisableARPOffload:ARP Offload for WOWLAN:"Enabled (0)"
DisableGTKRekey:GTK Rekey for WOWLAN:"Enabled (0)"
DisableWakeOnMagic:Wake on Magic Packet:"Enabled (0)"
DisableWakeOnPattern:Wake on Pattern Match:"Enabled (0)"
PreferredBand:Preferred Band:"1. No Preference (0)"
RoamIndicateTh:Roaming Aggressiveness:"3. Medium-Low (2)"
TxPowerLevel:Transmit Power Level:"1. Highest (0)"
UAPSDSupport:U-APSD Support:"Disabled (0)"
WfdGOOperatingChannel:Miracast prefer band:"Auto (0)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Internet Explorer,11.1, Microsoft Edge,122.0"
Locale:"Indonesia"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home Single Language"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.13 GB"
Physical Memory (Available):"2.05 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.70 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"3.35 GB"
Virtual Memory (Total):"9.83 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5026039:"Update [2/17/2024]"
KB5027397:"Update [2/17/2024]"
KB5031274:"Update [2/16/2024]"
KB5033055:"Update [2/16/2024]"
KB5034467:"Update [2/25/2024]"
KB5035853:"Security Update [3/16/2024]"
KB5035967:"Security Update [3/13/2024]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [3/16/2024]"
- "Processor"
- "12th Gen Intel(R) Core(TM) i3-1215U"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 154 Stepping 4"
- "Chipset Name":"12th Gen Intel(R) Core(TM) i3-1215U"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=12th+Gen++Core+i3+1215U"
CPU Speed:"1.20 GHz"
Current Voltage:"1.7 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.3235"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 96 KB"
Level 2 Cache:"6 x 4608 KB"
Level 3 Cache:"10 MB"
Load:"70%"
Manufacturer:"GenuineIntel"
Model:"154"
Name:"12th Gen Intel(R) Core(TM) i3-1215U"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"8"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906A4"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"4"
Version:"Not Available"
- "Storage"
- "NVMe Micron_2400_MTFDKBA512QFM"
Capablities:"Random Access, Supports Writing"
Caption:"NVMe Micron_2400_MTFDKBA512QFM"
Cylinder - Total:"62260"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.3235"
Error Code:"Device is working properly"
Firmware Revision:"V3MA003"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"NVMe Micron_2400_MTFDKBA512QFM"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"5"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_MICRON_2400_MTFD\4&387BA32E&0&020000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"2"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"1000206900"
Serial Number:"0000_0000_0000_0001_00A0_7523_418D_306F."
Size:"476.94 GB"
Size – Available:"420.02 GB"
SMART Attributes:"Self-Test: 0 minutes, OK, Short Self-Test: 0 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15876300"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"OS"
Serial Number:"F6862180"
Size:"182.47 GB"
Size – Available:"131.63 GB"
Status:"Not Available"
Volume Dirty:"No"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Data"
Serial Number:"0E49F693"
Size:"292.97 GB"
Size – Available:"288.39 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x05 Reallocated Sector Count:0:"0"
0x09 Power-On Hours:46:"0"
0x0C Power Cycle Count:33:"0"
0xAE Power-off Retract Count:7:"0"
0xBB Uncorrectable Error Count:0:"0"
0xBE Temperature - Current:30° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"13"
0xE8 Available Reserved Space:0:"5"
0xF1 Total LBAs Written:911289:"0"
0xF2 Total LBAs Read:1021428:"0"
...#SSU#...
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Hello Siagian,
Thank you for the update.
We will do further research on this matter and post the response on this thread once it is available.
Have a fantastic day, and thank you very much for your patience and understanding!
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Siagian,
Thank you for patiently waiting for our update.
Upon reviewing the details that you provided, it appears that the you are attempting to select an interlaced resolution setting, which unfortunately not available on your laptop. The System Support Utility (SSU) logs confirm the absence of an interlaced option on the device.
Regarding the external monitor, we would like to gather more information to assist you further. Please help provide the following detail:
1. The brand and model number of the monitor in use.
2. The specific type of connection cable being utilized.
3. Have you tried reaching out to HP for assistance on this issue?
If you have questions, please let us know. Thank you.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Siagian,
I hope this message finds you well.
Were you able to check the previous post?
Please let us know if you still need assistance.
Best regards,
Michael L.
Intel Customer Support Technician
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Hello Siagian,
I hope you are having a good day.
I am sending another follow up on the information that I requested.
Since we have not heard back from you, I need to close this inquiry.
If you need further assistance, please post a new question as this thread will no longer be monitored.
Best regards,
Michael L.
Intel Customer Support Technician
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