Intel drivers not working with Microsoft Office 2013

[ksmit10]

The past two graphics driver updates(10.18.10.3960 and 10.18.10.3907) for Intel 4400 graphics for Windows 8.1 64 bit do not seem to work properly with Microsoft Office 2013. When I have either of those two drivers installed all Microsoft office programs I have show up blurry; I have attached a photo. For now I have reverted to driver 10.18.10.3621 and it works fine.

[Kevin_M_Intel]

Thank you for sharing this information.

I would like to get more information about the issue you are having so please provided the following:

1. Attach your dxdiag report and graphics report. How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

1. Have you tried installing the driver and then reinstalling the application?

1. Is there any way to try a previous version of Microsoft Office?

Kevin M

[ksmit10]

1. I attached DxDiag and Graphics reports for the driver that did not work (10.18.10.3960) and the driver that did work (10.18.10.3621)

2. I have not attempted installing the graphics driver then re-installing Microsoft Office.

3. No, I don't have a way to install an older version of Microsoft Office.

4. I went to the link the you had in your second response. I disabled graphics hardware acceleration in the application like it mentioned and it got rid of the blurriness; though I do not think that disabling graphics hardware acceleration should be a permanent fix.

Thanks.

[Kevin_M_Intel]

Hello ktm583,

Thank you for sharing this information.

This issue was supposed to be fixed on latest driver but since this is not working for you I recommend you posting your feedback at this link.

It has visibility for development:

/thread/56029 https://communities.intel.com/thread/56029

Kevin M

[Kevin_M_Intel]

Please check this thread:

kevin M