Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Intel graphics card update ended into a black screen and green dots(scramble pixel)

idata
Employee
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I have a problem that whenever I update or enable my intel graphics card it ended black screen and only mouse and I try the Ctrl+Alt+Del to run a new task but it didn't show so I shut down my laptop. when I open it again it shows irritating display like green dots that keeps flashing and other pixel scrambled in my screen so I open my laptop in safe mode and disabled my intel graphics card but the problem is I can't use projectors and it shows that I need to reinstall or use other graphics card. what should I do? Help please

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idata
Employee
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Please provide the Intel® graphics controller model as well as the graphics driver version.

 

If possible the computer model and the operating system version.

 

 

Check the link below to get the graphics drivers version

 

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html

 

 

Allan.
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idata
Employee
397 Views

Were you able to pull the graphics model number and the graphics drivers version?

 

 

Allan.
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