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Tenho uma intel hd 620 e nao consigo atingir os graficos em jogos descritos no site da intel. o que devo fazer os dados do site estao corretos ?
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Hello Wilhan,
Thank you for contacting Intel Communities.
I understand you are having issues to get the max graphics performance described on our website. Can you please provide the following information to better assist you?
- Report from the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Intel® System Support Utility for Windows: (scan the system, save the report and attach it to the thread)
- The game you are playing:
- The Intel website that you are referring to: (provide URL)
- Description of the issue you are having:
Best Regards,
Juan V
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Ola ,
* Gerei o relatório e salvei #
# SSU Scan Information
Scan Info:
Version:"2.5.0.8"
Date:"07/01/2017"
Time:"00:00:41.0654740"
# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Acer"
BIOS Mode:"UEFI"
BIOS Version/Date:"Insyde Corp. V1.25 , 03/03/2017 12:00"
CD or DVD:"HL-DT-ST DVDRAM GUE1N"
Embedded Controller Version:"2.20"
Platform Role:"Mobile"
Processor:"Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.0"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Áudio Intel(R) para telas"
System Manufacturer:"Acer"
System Model:"Aspire F5-573"
System SKU:"Aspire F5-573_115C_1.25"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"1.7.22.0"
- "Intel(R) HD Graphics 620"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) HD Graphics 620"
Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+620"
CoInstallers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igxpco64.dll, CoDeviceInstall"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmd64.sys"
Driver Date:"10/06/2016 09:00"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igdkmd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"21.20.16.4534"
INF:"oem5.inf"
INF Section:"iKBLD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"igdumdim64,igd10iumd64,igd10iumd64,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_5916&SUBSYS_108F1025&REV_02\3&11583659&0&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"1366 X 768"
Scan Mode:"Noninterlaced"
Service Name:"igfx"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) HD Graphics Family"
- "Memory"
Physical Memory (Available):"4,40 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7,87 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"ChannelA-DIMM0"
Configured Clock Speed:"2133 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"04CB"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"AE4S240038G17-BHYA"
Serial Number:"BF090000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"V1.25, ACRSYS - 0"
Caption:"Placa-mãe"
Chipset:"Not Available"
Date:"03/02/2017 09:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Acer"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"Captain_SK"
Serial Number:"NBGDE1100672003B7E9501"
Status:"OK"
Version:"V1.25"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluet...
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Hi Wilhan,
Thank you for the information.
Can you please provide the max quality configuration that you can get?
Please also describe the issue you are having when playing the game? I.e.: Low Frames Per Second, screen flickers, etc.
Regards,
Juan V.
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Hello Wilhan,
I was reviewing this thread and I wanted to know if you need further assistance?
Regards,
Juan V.
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