X-Plane 11 Not Launching

[226_rinker]

Hello, I have a lenovo ideapad 3 with x plane on it. XP11 worked around november then completely crashed and no longer will load, I already emailed Laminar Research about this and they said to go to you guys. Can someone help me please? Thanks!

[RobbieR_Intel]

Hello 226_rinker,

Thank you for reaching out. I understand that you have a Lenovo IdeaPad 3 and that you are trying to play the game, X Plane 11. Thank you for sharing that you have already tried to contact Laminar Research.

To further investigate, please answer the following questions:

• Did you make recent changes to the system?
• Was this working fine before?
• What did Laminar Research specifically say?
• Have you done troubleshooting steps?
• What is the specific game platform you're playing the game on?

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello 226_rinker,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello 226_rinker, 

I have not heard back from you in a while and with that being said, I will now close this query. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician