¿por que la actualización de mi tarjeta grafica no funciona?

[idata]

Buenos dias

Busco ayuda referente al tema de la tarjeta gráfica que tengo. Tengp photoshop y me dice que debo actualizar a la última version de la tarjeta gráfica, lo hago, en principio dice que ya se ha hecho de forma correcta, pero sigue sin reconocerlo photoshop. Ellos me comentan que la tarjeta gráfica es muy antigua.

Me por favor ayudar con la actualizacion, a ver que estoy haciendo mal.

Esto es lo que pone de tarjeta:

ESpero me podais ayudar

Un saludo

Samara

[idata]

Hi @sami_luz,

I am sorry to hear you are having issues with Intel HD Graphics and Photoshop!

First, I would like to request some information from your system in order to better assist you, this can be easily retrieved with a tool Intel has.

How to get/use the tool?-Access: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-Download the utility-Scan your system with the utility-Export the report (hit next and then save) and attach it to your answer with the advanced editor option (reply button and then check upper right corner)

Hope I can hear from you soon

Regards,Esteban C

[idata]

Hello Esteban

Tnaks a lot for rour feedback.

This is the result when I have to save after scaner but I can't see nothing,

I save the information like you told me:

but I dont understand you, what do i have to do with the file saved?

Could you help me, please?

[idata]

Hello sami_luz,

Sure, no problem, the next step after saving the file, would be to attach the .xml file to your answer.Regards,Esteban C

[idata]

Hello sami_luz,

Just checking if you were able to get the .xml file to be attached to your answer, please let me know.Regards,Esteban C

[idata]

Hi sami_luz,

If you require any further assistance with this matter, please let me know 🙂Regards,Esteban C