Intel EMA Installation Error

[MG62]

Hello,

When I try to install Intel EMA on Windows Server 2022, I encounter the following error. Thanks for you help:

Action start 17:16:35: InstallFinalize.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI6F13.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action InstallerCustomActions!CustomActions.CustomAction.CACommit
An error occurred during install. Impossible de traduire certaines ou toutes les références d'identité.
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Une exception a été levée par la cible d'un appel. ---> System.Security.Principal.IdentityNotMappedException: Impossible de traduire certaines ou toutes les références d'identité.
à System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
à System.Security.Principal.NTAccount.Translate(Type targetType)
à System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(AccessControlModification modification, AccessRule rule, Boolean& modified)
à System.Security.AccessControl.CommonObjectSecurity.AddAccessRule(AccessRule rule)
à CustomActions.InstallerUtilities.AddFileSecurity(String fileName, String account, FileSystemRights rights, AccessControlType controlType)
à CustomActions.CustomAction.CACommit(Session session)
--- Fin de la trace de la pile d'exception interne ---
à System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
à System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
à System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
à Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction LaunchCommit returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 17:16:49: InstallFinalize. Return value 3.
Action ended 17:16:49: INSTALL. Return value 3.

[Victor_G_Intel]

Hello MG62,

Thank you for posting on the Intel® communities.

Did you look at the prerequisites and all the installation instructions before to installing EMA?

https://www.intel.com/content/www/us/en/support/articles/000055629/software/manageability-products.html

What EMA version are you trying to install?

Are you trying to install the EMA server in a VM or a physical server?

What SQL version are you using? Did you create the database before to installing EMA?

Please share with us the following log:

EMALog-Intel®EMAInstaller.txt

Note: The file is located in the same folder as the Intel EMA installer (i.e., wherever you downloaded and ran the installer).

Best regards,

Victor G.

Intel Technical Support Technician

[MG62]

Hello Victor,

Thank you for your assistance.

I have obtained all the prerequisites. I attempted to install version 1.12.2.0 on a virtual machine. I installed SQL Server 2022 Express version 16.0.1000.6, and I created the database before installing Intel EMA.

[Victor_G_Intel]

Hello MG62,

Thank you for your response.

Please proceed with the following:

1. Uninstall the Intel EMA Server, selecting all options.

2. Ensure that Intel EMA Platform Manager is no longer installed and there is no content in the Intel EMA installation folder (e.g., C:\Program Files (x86)\Intel\Platform Manager).

3. Re-install the Intel EMA Server.

Best regards,

Victor G.

Intel Technical Support Technician

[MG62]

Hello,

I have followed your instructions, but the problem persists.

[Mr_vPro · Accepted solution]

Hi MG62,

the root cause is in your first error message, visible and shining there .... OS language version.
Currently Intel EMA does not support internationalization - EMA server OS must be native US -English (see release notes and prerequisites in EMA server installation guide.

Installing US English language pack will not solve it as some of files & folders & build in user names are language specific  so EMA Installer will fail or even worse EMA will pretend to install correctly but will not work as expected.

rgds

Dariusz Wittek

Biz Client Technical Sales Specialist  |  Intel EMEA CCG Technical Sales

[MG62]

Hello Dariusz,

Thank you for your help and Victor's. Indeed, I had only installed the language pack.

[pprivately]

Czesc Dariusz / @Mr_vPro ,

Perfect answer. Why would not you put this information/disclaimer with CAPITAL LETTERs on product page or better in product installer???

What can I do now with Windows Server Core 2022 non-US that has been nearly configured, just Platform Manager does not install? The message is:

Calling custom action InstallerCustomActions!CustomActions.CustomAction.CASetDirectoryPermissions
Action ended 22:24:56: InstallExecute. Return value 1.
Action start 22:24:56: RemoveExistingProducts.
Action ended 22:24:56: RemoveExistingProducts. Return value 1.
Action start 22:24:56: InstallFinalize.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI3376.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action InstallerCustomActions!CustomActions.CustomAction.CACommit
An error occurred during install. Nie można przetłumaczyć niektórych lub żadnych odwołań do tożsamości.
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Obiekt docelowy wywołania zgłosił wyjątek. ---> System.Security.Principal.IdentityNotMappedException: Nie można przetłumaczyć niektórych lub żadnych odwołań do tożsamości.
w System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
w System.Security.Principal.NTAccount.Translate(Type targetType)
w System.Security.AccessControl.CommonObjectSecurity.ModifyAccess(AccessControlModification modification, AccessRule rule, Boolean& modified)
w System.Security.AccessControl.CommonObjectSecurity.AddAccessRule(AccessRule rule)
w CustomActions.InstallerUtilities.AddFileSecurity(String fileName, String account, FileSystemRights rights, AccessControlType controlType)
w CustomActions.CustomAction.CACommit(Session session)
--- Koniec śladu stosu wyjątków wewnętrznych ---
w System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
w System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
w System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
w Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction LaunchCommit returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 22:25:07: InstallFinalize. Return value 3.
Action ended 22:25:07: INSTALL. Return value 3.

I hope you can recommend good/reasonable solution to me, because I am not sure if same Windows Server activation key may be reused after activation on reinstalled Windows Server with different default language.

Not: "scratch server/VM" and reinstall

Install in: VM
OS Name: Microsoft Windows Server 2022 Standard
OS Version: 10.0.20348 N/A Build 20348

Hyper-V Host:
OS Name: Microsoft Windows Server 2019 Datacenter
OS Version: 10.0.17763 N/A Build 17763

SQL server (virtualized too): 15.0.4355.3 on
OS Name: Microsoft Windows Server 2019 Datacenter
OS Version: 10.0.17763 N/A Build 17763

Error message does not suggest there is a problem with OS default language. I think everything configured properly (DB created), just Platform Manager (PlatformManager.msi) consistenly throws same error.

There was Windows Authentication for SQL Server chosen and user who run installation was DB admin.

BTW. SQL Server is installed in non-US Windows VM, database is having default collation non-SQL_Latin1_General_CP1_CI_AS

Do you have Windows-platform docker images to try software / compare on my own?

[Victor_G_Intel]

Hello MG62,

Thank you for your response.

Please provide us with the following details in order to investigate this issue further with our team:

What VM software did you use to create your VM?

Please share with us all the specs you gave to your VM.

Best regards,

Victor G.

Intel Technical Support Technician

[Victor_G_Intel]

Hello MG62,

Thank you for your response.

We are glad to know that the information provided in thread has been helpful. Since the thread is now solved, we will proceed to close it.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Victor G.

Intel Technical Support Technician