Cannot install XTU

[mikolajpodbielski]

I cannot install XTU tool.

I've tried many versions (including 7.14.1.12) with similar results.

Also I've made my homework and tried some solutions from the Internet.

Nothing helped.

My OS is Windows 10.

Full log below.

[2EF8:2E04][2024-04-24T13:46:00]i001: Burn v3.14.0.8227, Windows v10.0 (Build 19045: Service Pack 0), path: C:\WINDOWS\Temp\{6CF81C6B-6BE7-4439-BF91-20618AB02B54}\.cr\XTUSetup_7.14.1.12.exe
[2EF8:2E04][2024-04-24T13:46:00]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[2EF8:2E04][2024-04-24T13:46:00]i000: Initializing version variable 'BundleVersionNumber' to value '7.14.1.12'
[2EF8:2E04][2024-04-24T13:46:00]i009: Command Line: '-burn.clean.room=C:\Users\some.user\Downloads\XTUSetup_7.14.1.12.exe -burn.filehandle.attached=716 -burn.filehandle.self=720'
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\some.user\Downloads\XTUSetup_7.14.1.12.exe'
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\some.user\Downloads\'
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\some.user.in.8dot3.format\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240424134600.log'
[2EF8:2E04][2024-04-24T13:46:00]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[2EF8:09FC][2024-04-24T13:46:00]i000: Setting version variable 'WixBundleFileVersion' to value '7.14.1.12'
[2EF8:2E04][2024-04-24T13:46:00]i100: Detect begin, 2 packages
[2EF8:2E04][2024-04-24T13:46:00]i000: Product or related product not found: {823C3D41-1C6E-4ECA-9923-1200278AE478}
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting version variable 'MsiAlreadyInstalledVersion' to value '0.0.0.0'
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting string variable 'NETFRAMEWORK45' to value '533325'
[2EF8:2E04][2024-04-24T13:46:00]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.4170'
[2EF8:2E04][2024-04-24T13:46:00]i101: Detected package: vcredist_64.exe, state: Absent, cached: None
[2EF8:2E04][2024-04-24T13:46:00]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[2EF8:2E04][2024-04-24T13:46:00]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to true.
[2EF8:2E04][2024-04-24T13:46:00]i052: Condition 'WixBundleInstalled OR WindowsDllVersion >= "10.0.14393.0" OR NOT WixBundleAction = 5' evaluates to true.
[2EF8:2E04][2024-04-24T13:46:00]i052: Condition 'WixBundleInstalled OR NOT WixBundleAction = 5 OR NETFRAMEWORK45 >= 528040' evaluates to true.
[2EF8:2E04][2024-04-24T13:46:00]i199: Detect complete, result: 0x0
[2EF8:09FC][2024-04-24T13:46:03]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[2EF8:09FC][2024-04-24T13:46:06]i000: Setting numeric variable 'RemoveAllDataCheckbox' to value 1
[2EF8:09FC][2024-04-24T13:46:07]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[2EF8:2E04][2024-04-24T13:46:07]i200: Plan begin, 2 packages, action: Install
[2EF8:2E04][2024-04-24T13:46:07]w321: Skipping dependency registration on package with no dependency providers: vcredist_64.exe
[2EF8:2E04][2024-04-24T13:46:07]i000: Setting string variable 'WixBundleLog_vcredist_64.exe' to value 'C:\Users\some.user.in.8dot3.format\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240424134600_000_vcredist_64.exe.log'
[2EF8:2E04][2024-04-24T13:46:07]i000: Setting string variable 'WixBundleRollbackLog_vcredist_64.exe' to value 'C:\Users\some.user.in.8dot3.format\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240424134600_000_vcredist_64.exe_rollback.log'
[2EF8:2E04][2024-04-24T13:46:07]i000: Setting string variable 'WixBundleRollbackLog_Intel_XtuInstaller.msi' to value 'C:\Users\some.user.in.8dot3.format\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240424134600_001_Intel_XtuInstaller.msi_rollback.log'
[2EF8:2E04][2024-04-24T13:46:07]i000: Setting string variable 'WixBundleLog_Intel_XtuInstaller.msi' to value 'C:\Users\some.user.in.8dot3.format\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20240424134600_001_Intel_XtuInstaller.msi.log'
[2EF8:2E04][2024-04-24T13:46:07]i201: Planned package: vcredist_64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[2EF8:2E04][2024-04-24T13:46:07]i201: Planned package: Intel_XtuInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2EF8:2E04][2024-04-24T13:46:07]i299: Plan complete, result: 0x0
[2EF8:2E04][2024-04-24T13:46:07]i300: Apply begin
[2EF8:2E04][2024-04-24T13:46:07]i010: Launching elevated engine process.
[2EF8:2E04][2024-04-24T13:46:07]i011: Launched elevated engine process.
[2EF8:2E04][2024-04-24T13:46:07]i012: Connected to elevated engine.
[60F4:382C][2024-04-24T13:46:07]i358: Pausing automatic updates.
[60F4:382C][2024-04-24T13:46:07]i359: Paused automatic updates.
[60F4:382C][2024-04-24T13:46:07]i360: Creating a system restore point.
[60F4:382C][2024-04-24T13:46:07]i361: Created a system restore point.
[60F4:382C][2024-04-24T13:46:07]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, options: 0x7, disable resume: No
[60F4:382C][2024-04-24T13:46:07]i000: Caching bundle from: 'C:\WINDOWS\Temp\{A53779F4-80B4-4439-BF06-31F46AC3C869}\.be\XTUUISetup.exe' to: 'C:\ProgramData\Package Cache\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}\XTUUISetup.exe'
[60F4:382C][2024-04-24T13:46:07]i320: Registering bundle dependency provider: {23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, version: 7.14.1.12
[60F4:382C][2024-04-24T13:46:07]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, resume: Active, restart initiated: No, disable resume: No
[60F4:2DEC][2024-04-24T13:46:07]i305: Verified acquired payload: vcredist_64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_64.exe, moving to: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe.
[60F4:2DEC][2024-04-24T13:46:08]i305: Verified acquired payload: Intel_XtuInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\Intel_XtuInstaller.msi, moving to: C:\ProgramData\Package Cache\{F6D52B1E-61FA-49CF-889E-7E42B57FF727}v7.14.1.12\Intel_XtuInstaller.msi.
[60F4:382C][2024-04-24T13:46:08]i301: Applying execute package: vcredist_64.exe, action: Install, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /install /quiet /norestart'
[2EF8:2E04][2024-04-24T13:46:10]i319: Applied execute package: vcredist_64.exe, result: 0x0, restart: None
[60F4:382C][2024-04-24T13:46:10]i323: Registering package dependency provider: {F6D52B1E-61FA-49CF-889E-7E42B57FF727}, version: 7.14.1.12, package: Intel_XtuInstaller.msi
[60F4:382C][2024-04-24T13:46:10]i301: Applying execute package: Intel_XtuInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{F6D52B1E-61FA-49CF-889E-7E42B57FF727}v7.14.1.12\Intel_XtuInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA="1"'
[60F4:382C][2024-04-24T13:46:13]e000: Error 0x80070643: Failed to install MSI package.
[60F4:382C][2024-04-24T13:46:13]e000: Error 0x80070643: Failed to execute MSI package.
[2EF8:2E04][2024-04-24T13:46:13]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2EF8:2E04][2024-04-24T13:46:13]i319: Applied execute package: Intel_XtuInstaller.msi, result: 0x80070643, restart: None
[2EF8:2E04][2024-04-24T13:46:13]e000: Error 0x80070643: Failed to execute MSI package.
[60F4:382C][2024-04-24T13:46:13]i318: Skipped rollback of package: Intel_XtuInstaller.msi, action: Uninstall, already: Absent
[2EF8:2E04][2024-04-24T13:46:13]i319: Applied rollback package: Intel_XtuInstaller.msi, result: 0x0, restart: None
[60F4:382C][2024-04-24T13:46:13]i329: Removed package dependency provider: {F6D52B1E-61FA-49CF-889E-7E42B57FF727}, package: Intel_XtuInstaller.msi
[60F4:382C][2024-04-24T13:46:13]i351: Removing cached package: Intel_XtuInstaller.msi, from path: C:\ProgramData\Package Cache\{F6D52B1E-61FA-49CF-889E-7E42B57FF727}v7.14.1.12\
[60F4:382C][2024-04-24T13:46:13]i301: Applying rollback package: vcredist_64.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe, arguments: '"C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\vcredist_64.exe" /uninstall /quiet /norestart'
[2EF8:2E04][2024-04-24T13:46:14]i319: Applied rollback package: vcredist_64.exe, result: 0x0, restart: None
[60F4:382C][2024-04-24T13:46:14]i351: Removing cached package: vcredist_64.exe, from path: C:\ProgramData\Package Cache\AE97F1E35C50A3C1B7B231995AD547828E71FE4C\
[60F4:382C][2024-04-24T13:46:14]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, resume: None, restart: None, disable resume: No
[60F4:382C][2024-04-24T13:46:14]i330: Removed bundle dependency provider: {23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}
[60F4:382C][2024-04-24T13:46:14]i352: Removing cached bundle: {23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, from path: C:\ProgramData\Package Cache\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}\
[60F4:382C][2024-04-24T13:46:14]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{23b8ca9c-4ed2-4c49-b4be-adfa33975d8c}, resume: None, restart initiated: No, disable resume: No
[2EF8:2E04][2024-04-24T13:46:14]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[Mike_Intel]

Hello mikolajpodbielski,

Thank you for posting in Intel community Forum.

Before we proceed, can you provide the complete model of your processor?

And kindly include the steps that you tried to troubleshoot the issue so far.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[mikolajpodbielski]

Hi Michael,

It is laptop with i9 9980HK on Dell motherboard. 4x16GiB DDR4 2666.

I've tried:

- running several versions of XTU installer

- running installer as admin

- running installer in win7 compatibility mode

- installing from .msi file found in temp

- uninstalling vcredist

Best regards,

Mikołaj

[Mike_Intel]

Hello mikolajpodbielski,

Thank you for sharing the model of your processor and details about your system.

It is possible that the reason you cannot install XTU is did not meet the requirements.

You are using a K processor, however he don't know if this is altered or modified by the laptop manufacturer.

And also, you need to check the chipset of the board. Here is the link for the requirements if XTU:

https://www.intel.com/content/www/us/en/support/articles/000006636/processors/processor-utilities-and-programs.html

Kindly contact Dell or the manufacturer of the laptop to further check if your system is capable of running XTU.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[mikolajpodbielski]

Now I can Also add Processor Identification Utility to the list of Intel failing apps.

It refuses to install with message "The installed processor is not an Intel processor".

[mikolajpodbielski]

Hello,

Thank you for answer. It could be the issue with MOBO, but I had XTU installed and working around 2021.

In addition I discovered that 2 other Intel apps don't work at all: System Support Utility and Processor Diagnostic Tool.

PDT triggers UAC and displays kind of splash screen for fraction of a second and that's it.

SSU also triggers UAC, but displays nothing at all.

May these 3 appe have something in common that is broken on my system?

Best regards,

Mikołaj Podbielski

[Mike_Intel · Accepted solution]

Hello mikolajpodbielski,

Thank you for the update.

We did not receive any reports from our customer's that they have an issues with all of this apps and they are working fine here on our lab. This only proves us that your system needs updating or fresh OS installation of the system itself since you are using an OEM system from a 3rd party manufacturer. You can verify this with Dell if they have recommendations as well.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello mikolajpodbielski,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[mikolajpodbielski]

Hi,

Yes, I've read previous post. Thank you for all information.

I have discovered that there are Dell tools which refuse to launch with message like 'This is not a Dell system'.

So I guess I have serious problem on my side for which I don't know a solution...

I'm going to reinstall OS when I have time for it.

Thank you for your help.

Best regards,

Mikołaj Podbielski