i7 3610 QM suddenly 100% thermal throttling for hours even by normal temperature

[ARoge4]

Hello.

English is not my mother language, sorry for mistakes.

My 2 years old ASUS Laptop worked properly. The Turbo Boost activated when he had to (specially by games) and didnt when not. But since ~18.10.2015 suddenly I have big problems with it:

- 100% thermal throttling (for hours) even when the core temperature are alright (~50°C)

- TurboBoost without reasons (browsing, YT Videos or even when i do absolutly nothing)

- both points above are switching in highpower energy mode, in balanced it has no real schema, its turbo boost and 100% throttling changing the whole time.

- Games, which worked perfectly for nearly two years, are not playable anymore

I used the Intel softwares Extreme Tuning Utility, argus monitor, coretemp and realtemp showing me the same results.

My System:

--- image deleted ---

What i have done already:

- let clean the fan

- new thermally conductive paste (not selfmade)

- BIOS Update (not selfmade)

- NVIDIA Updates

- tried HD Intel 4000 upgrade, but Intel HP isnt possible, only over ASUS HP and there were no update

- windows updates

- ccleaner

- system cleaning up (this official windows function, dont know english name of it)

Where could be the problem?

Im already very very very frustrated. Could it be also a hardware defect? On the weekend when it started suddenly I transported it, so maybe it got a little hit or something?

Yours sincerely

AllesRoger

[EstebanA_C_Intel]

Hello AllesRoger:

I would like to provide you with some recommendations for this situation.

1. Run the Intel® Processor Diagnostic Tool.

2. Download and re-install the Intel(R) Rapid Storage Technology software.

https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver Download Intel® Rapid Storage Technology (Intel® RST) RAID Driver

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool-64-bit- Download Intel® Processor Diagnostic Tool (64-bit)

https://downloadcenter.intel.com/download/19791/Intel-Processor-Diagnostic-Tool-32-bit- Download Intel® Processor Diagnostic Tool (32-bit)

If the problem persists after performing those steps, my recommendation would be to contact the manufacturer of your laptop.

https://www.asus.com/us/support/ Support Center | ASUS USA

Regards,

Esteban C

[ARoge4]

Hello.

Thank you for the answer.

I did the Processor Diagnostic Tool, Test past, it found nothing.

I cant install the Rapid Storage Technology, it says my system isnt supported. I downloaded the exe.

I will contact ASUS, but what problems can I expect? What could it be? Could it be very expensive (guarantee was 2 years, so its over)?

Regards

Alex

[EstebanA_C_Intel]

Hello AllesRoger:

It may be a bad CPU, may be a bad CPU cooler, another option would be that it needs to be cleaned so all the ventilation in the computer is dust free so it can work properly.

The support from the manufacturer may provide you with more troubleshooting for this situation, or fixes for the issue.

Regards,

Esteban C

[ARoge4]

Thank you, I will contact ASUS.

[EstebanA_C_Intel]

Hello AllesRoger:

It is my pleasure to assist your concerns.

In fact, if you happen to encounter with any other or additional inquiries, do not hesitate to contact the Intel Communities again.

Regards,

Esteban C