Arc B580 getting Graphics Device Removed error in WWE 2k24

[Rexman]

I'm pretty new to the arc family of gpu's and I have been receiving graphics device removed error when playing wwe 2k24. Sometimes it immediately happens other times it doesn't. In my rise it immediately happens even before doing anything in it. In just normal matches it seems to happen when a signature or finisher is hit. I'm wondering if anyone has any known fixes to have this game run properly?

[DeancR_Intel]

Hi Rexman,

Thank you for posting in the Community.

To better assist you, could you please provide the following information?

1. System Support Utility (SSU) Report: This report will give me detailed insights into your system's configuration. You can download the Intel SSU tool here and follow the instructions to generate a report. Please attach the report in your response.
2. Screenshot or Photo of the Error: If possible, please provide a screenshot or photo of the error message. This will help in diagnosing the issue more accurately.
3. Where the Issue Occurs: Could you specify where in the game the error typically occurs? For example, does it happen during specific modes like "My Rise" or during certain actions such as executing a signature or finisher move?
4. Clean Installation of Graphics Driver: I recommend performing a clean installation of the Intel graphics driver. You can follow the instructions provided in this Intel support article.
5. Latest Driver Update: Ensure you have the latest Intel Arc graphics driver installed. You can download the latest version, Intel Arc & Iris Xe Graphics Windows Driver, version 32.0.101.6653.

Once I have this information, I can provide targeted guidance to help resolve the issue. Thank you for your cooperation, and I look forward to assisting you.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Rexman,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[JedG_Intel]

Hello Rexman,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician