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Game "Mass Effect" and Intel HD 3000 drivers?

idata
Employee
5,317 Views

Hello,

the only driver I've gotten Mass Effect and Mass Effect 2 to work with reliably are version 8.15.10.2361 (and it runs quite well, too). Any newer driver - up to and including 8.15.10.2559 - causes the games to crash once the "esc" key is hit from in-game to access the in-game menu (e.g. for a save).

There are several postings on the issue on the web, e.g. http://social.bioware.com/forum/1/topic/131/index/7535912/1 http://social.bioware.com/forum/1/topic/131/index/7535912/1.

This is a pity, as the newer drivers cause other games such as Dragon Age to display much better than the older .2361 drivers. But I don't want to keep changing the driver just to play the game.

I'm running the game on a mid 2011 Macbook Air with an i7 processor. However, the problem is not limited to Macs - above Bioware forum link describes the issue on a Toshiba.

Does anyone have a similar experience? Has anyone been able to solve it? Does Intel know of the issue and is, perhaps, working on a solution?

Kind regards, and thank you for any replies.

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24 Replies
Allan_J_Intel1
Employee
1,687 Views

Hi there!

I appreciate your feedback on this matter. I will make sure your comment reaches the proper department for future consideration.

Thank you for taking the time to communicate this issue to us.

Thanks

Allan.

idata
Employee
1,687 Views

Thank you Allan, I am looking forward to the next driver updates, will test and provide my experience here.

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idata
Employee
1,687 Views

It seems that driver version 2622 has solved the issue, at least on Windows 7 64 bit, on a MacBook Air. I've tried ME 1 and so far no crashes 🙂 Thanks!

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idata
Employee
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Update: I've had a few interesting crashes from Mass Effect 1 running under the HD 2622 drivers: a message is shown that I should clear up hard drive space as the system has run out of virtual memory. I'll try to write down the exact error code(s) next time this happens. Meanwhile, I've reduced the anisotropic filter level on the game from 8 to 4, this might possibly help (fingers xed).

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idata
Employee
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I keep having crashes. The higher the anisotropy, the more often the crashes. Hm. Win 7 64, 4 Gigs of Ram, around 20 Gigs free on an SSD disk, i7.

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idata
Employee
1,687 Views

This is the crash error message:

Ran out of virtual memory. To prevent this condition, you must free up more space on your primary hard disk. MallocLarge(size = 27709440, type = 4096, protect = 4, VM = 1986908160/2147352576)

... when this message is shown, I usually have to use alt-ctrl-delete to invoke the task manager where I can then quit Mass Effect.

It'd be great if you could have a look and possibly fix. Thanks!

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idata
Employee
1,687 Views

... this might be something to do with Windows 7 64 bit. The MallocSize error in Mass Effect (and other applications) turns up quite often on Google. After some digging this might be an explanation:

http://www.techpowerup.com/forums/showthread.php?t=112556 http://www.techpowerup.com/forums/showthread.php?t=112556

I'm going to try this on the console:

> bcdedit /set IncreaseUserVA 3072

Funny thing is, this did not happen with the old drivers I used (2361 if I recall correctly).

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idata
Employee
1,687 Views

... and another update: Applying the "Large Address Aware" flag to the Mass Effect executable as per

http://www.techpowerup.com/forums/showthread.php?t=112556 http://www.techpowerup.com/forums/showthread.php?t=112556

using the tool

http://www.techpowerup.com/forums/attachment.php?s=0d1bf8c0b1e2d67b9d2e56ee3cd54d29&attachmentid=34392&d=1269231650 laa_2_0_4.zip

actually helped. I have had no more MallocSize errors in Mass Effect 1. Now I'm a very happy camper with the 2622 drivers 🙂

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idata
Employee
1,687 Views

Hello, I'm experiencing the same problems as the topic creater, whenever I press esc or map in Mass Effect 1 (using Intel HD 3000, from a 2500k CPU) it crashes the game. Also the laters drivers I could find was 8.15.10.2509, has this issue still not been addressed?

And where do you find this 2622 driver?

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idata
Employee
1,687 Views

The issue has been resolved with the 2622 drivers. You'll find the Windows 7 64 bit version here: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20842&keyword=2622&DownloadType=Treiber&lang=deu Intel® Graphics Media Accelerator Driver for Windows 7* 64, Windows Vista* 64 (exe), the 32 bit version is here. http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20840&keyword=2622&DownloadType=Treiber&lang=deu Intel® Graphics Media Accelerator Driver for Windows 7*, Windows Vista* (exe).

Enter "2622" into the product search field on Intel's "Download center" page http://downloadcenter.intel.com/ http://downloadcenter.intel.com/

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idata
Employee
1,687 Views

Thank you for replying, I'm glad you linked me the 2622 driver, however I have another question, if I search for the driver my self, i end up finding 8.15.10.2509 everytime for some reason: Graphics --> processor graphics --> intel 2nd generation hd 2000/3000 driver and windows 7 ultimate 64 bit..

even if i use the intel utility to detect my driver and hardware, it says im up-to-date with the 2509, which also the website makes me believe

Is this because the second gen intel 3000 have different drivers or because intel simply didn't update them all to show the newest drivers available?

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idata
Employee
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I belive the 2509 release are the latest drivers that made an "official" release, and are the ones also released through Windows Update ; the 2622 drivers are "use at your own risk". I'm running 2622 as they allow me to play Mass Effect 1 & 2. I have had no issues whatsoever with them on my Boot Camp Windows installation on my MBAir. Your mileage may, of course, vary.

I don't know why they don't show up when navigating toward them manually in the Download center (Graphics --> processor graphics --> intel 2nd generation hd 2000/3000 driver and windows 7 ultimate 64 bit). 2622 was listed there a few days ago when I downloaded them. Maybe another update is forthcoming?

My personal impression is that Intel has about 3 people assigned to HD 3000 driver development: two developers who're also working on HD 4000 driver development, and a QA engineer who also gets to maintain the download center's graphics driver area 🙂

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idata
Employee
1,687 Views

In that case, I woud like to thank you again for the fast reponses and appreciated help I'm off to play Mass Effect 1!

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idata
Employee
1,510 Views
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idata
Employee
1,510 Views

Hi, I have had the same problem with the HD 3000 - Mass Effect and the crashes. After reading some forums and your post, decided to roll back my driver http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20842&keyword=2622&DownloadType=Treiber&lang=deu Intel® Graphics Media Accelerator Driver for Windows 7* 64, Windows Vista* 64 (exe), Unfortunately I had this error pop up.

This driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

Acer 5750

Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz with turbo boost up to 3.0GHz, 2 Core(s)

Physical Memory 6.00 GB

Available 3.85 GB

Total Virtual Memory 11.7 GB

Available Virtual Memory 9.02 GB

My current driver is 8.15.10.2418http://www.intel.com/p/en_US/support/highlights/graphics/cp2-hd3000 Intel® Processor Graphics 3000 Intel driver update ulility - A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your http://www.intel.com/support/oems.htm computer manufacturer for the latest driver for your computer.

I'm getting a bit lost here can anyone here point me im the right direction.

Thanks

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idata
Employee
1,510 Views

I have the same computer and the same error do anyone have a suggestion ?

I myself belive it to be that care have some different drivers ?

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idata
Employee
1,510 Views

I'm having the same exact problem as the last two users, please tell me somebody as figured this out by now, desperate to play this game. 😧 .

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idata
Employee
1,510 Views

This place is absolutely fucking useless it seems, not even a single reply. 😧 .

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idata
Employee
1,687 Views

Just want to say I'm having the exact same issue as well. It really sucks because the new drivers make the game run a lot better but not being able to access the menu makes it unplayable. Luckily I had an old restore point that should let me play the game again, but I'm praying a new update will fix this problem.

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idata
Employee
1,687 Views

Hello my loved company intel I have a problem games Mass Efect 1games periodically takes off after 10-15 minutes after the game abozh when you go in the game menu it freezes and we throw out in Windows

 

I know that this is a problem in the drivers graphics adapter game on the system unit with processor Core I3 2105 HD3000 hope to address in the next version of driver

 

thank you
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