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Intel Core i7-4700HQ
Windows 10 (x64) 1803 17134.112
Driver 15.40.38.4963 (04.05.2018)
With the latest drivers, there is a delay: Windows , UWP Apps, Office 2016 and in some programs.
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Hello i7Rob
Thank you for joining the community.
Looking into the information you have provided I am noticing the processor Intel® Core™ i7-4770HQ has Intel® Iris™ Pro Graphics 5200, please refer to the following link:
https://ark.intel.com/products/83505/Intel-Core-i7-4770HQ-Processor-6M-Cache-up-to-3_40-GHz?q=i7-4770HQ https://ark.intel.com/products/83505/Intel-Core-i7-4770HQ-Processor-6M-Cache-up-to-3_40-GHz?q=i7-4770HQ
I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on "Scan" to get the scanned system.
- Once the scan is complete click on "next".
- Use the "save" option, save the report to your desktop.
- To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.
Regards,
Leonardo C.
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Hello
Thank you for your response.
Could you provide me also, Intel® System Support Utility for Windows* and an example or the problem you are having to better assist you.
Thank you.
Regards,
Leonardo C.
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I understand you need this document.
I do not know how it will help you, but the problem is in the drivers, if I switch to the Nvidia GT740M, it all works fine
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Hello i7Rob
Thank you for your response.
I would recommend testing the system with a prior version of the graphics driver, please follow these steps in order to update the graphics driver:
- Download the graphics driver ZIP file: https://downloadmirror.intel.com/27414/a08/Beta_15.40.26.64.4474.zip https://downloadmirror.intel.com/27414/a08/Beta_15.40.26.64.4474.zip
- Unzip the file to a designated location or folder.
- Right-click Windows Start icon and open Device Manager.
- Click "Yes" when prompted for permission from User Account Control.
- Expand the Display adapters section.
- Right-click the Intel® graphics entry and select Update Driver Software.
- Click "Browse my computer for driver software".
- Click "Let me pick from a list of device drivers on my computer".
- Click "Have Disk".
- Click "Browse".
- Access the designated location or folder, and access a folder called "Graphics".
- Select the file called "igdlh64" or "igdlh".
- Click Open, then click OK, and finally click "Next". Drivers are now being installed.
- Reboot your computer.
- And let me know if you have any issues during the installation.
In order to investigate further on the delay that you are having could you provide me with a video of the delay?
Regards,
Leonardo C.
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Hello i7Rob
I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.
Regards,
Leonardo C.
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