Intel Arc Driver Installation Errors and Game Crashes While Playing Path of Exile 2 0.2 update

[BerkayC]

Hello, 

I am using Arc A750 graphics card. After my game (POE2 - 0.2.0f) started crashing constantly a little time longer after I start the game, especially on some specific visual effects, tried to check my drivers are up do date or not and I realized that Intel Arc Drivers were keep failing lately. 

You can see the update log below:

Either by doing it through the install button in the help center or opening the downloaded installation file for drivers, it kept closing itself after extracting process. Following screen completed successfully:

However, after the screen above this image become visible for a few seconds and then it terminates without warning:

You can see my setup here:

The current installed graphics driver version is this:

I want to solve both problems which are driver installation errors and the game crashes, can you kindly help me through this?

Thank you & best regards

[DhannielM_Intel]

Hi BerkayC,

Thank you for posting in the community. Let's start by addressing the update issues you're experiencing with the IDSA. If you wish to update your graphics driver to the latest version, please perform a clean installation using Display Driver Uninstaller (DDU). First, download the latest graphics driver (32.0.101.6734). After that, follow the steps below. Please note that once you download DDU, you should complete the remaining steps while your system is disconnected from the internet to prevent the automatic installation of the previous graphics driver.

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

Let me know if this resolves your graphics driver update issue. Regarding the game crashing in POE 2, try playing the game after updating and let me know if it still crashes. If it does, please answer the following questions:

1. Which gaming platform did you use to install POE 2 (e.g., Steam, Epic Games)?
2. Could you share your in-game display and graphics settings for the game?
3. Besides POE 2, are there other games experiencing similar crashing issues? If so, could you list them?

Moreover, since your game is experiencing crashing issues, I recommend generating a crash dump file using this link. Follow the link and scroll to the crashing section. Follow the instructions and guidelines for generating the crash dump, and then replicate the issue.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[BerkayC]

Hi Dhanniel,

Thank you for your elaborate answer.

I followed the steps exactly as you described, however after DDU rebooting the system I got the same response as previous upon starting the driver file I downloaded. I was disconnected from the internet before I click on DDU extract program. Also tried to install from driver assistant after that, got the same response again. Now there is no driver from Intel is installed on my system and I also lost my voice output on my monitor.

You can see updated system specs here:

It is the same error from the installation log:

I want to solve this problem first now compared to game crash.

Eagerly waiting for your response and advices, thank you.

[BerkayC · Accepted solution]

Hello,

I just factory reset my drivers and Windows 11 clean. I was able to install the latest graphics driver and also POE2 game crash problem has been solved accordingly. 

Regards,
Berkay

[DhannielM_Intel]

Hi BerkayC,

I'm pleased to hear that your issue has been resolved. With that in mind, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician