Hello @Limit
Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.
We strive to offer the best assistance possible, and to ensure effective communication, we provide support exclusively in English. If you have any documents or screenshots to share, kindly ensure they are in English, as this will enable us to assist you more effectively.
In order to have a better understanding of your issue, please provide me with the following:
SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.
This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.
IPDT: Download and run the **Intel® Processor Diagnostic Tool (IPDT)**. Please provide the actual screenshot of the result (whole page) and the log notes. (Click File > View results file (it will open a notepad) > file then save as (by default file name is TESTRESULTS.TXT)).
We need this file to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
XTU: Download and run the CPU Stress Test (5 minutes) using **Intel® Extreme Tuning Utility (Intel® XTU)**. Kindly provide the screenshot while the test is ongoing (about 3 minutes) and after the test is finished. Please make sure the whole page is seen including the graphs.
• We need this file to monitor the performance and the power usage of the CPU.
From what you've shared, it seems that you attempted to follow the steps outlined in the article, but without achieving the desired results, is that correct ?- Why Does my System Have Fewer or Missing Cores?
· Try the steps in the article: - How to Activate Missing Cores from Intel® Processors.
· If any of this fixes the problem, try to reinstall the operating system.
Best regards,
Isaac Q.
Intel Customer Support Technician
